Terms & Conditions

Zagarx LLC

Effective Date: April 8, 2026
Last Updated: May 6, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Zagarx LLC website located at www.zagarx.com and all related procurement services provided by Zagarx LLC (“Zagarx,” “we,” “our,” or “us”). By accessing our website, submitting a Request for Quote (RFQ), placing an order, or registering as a supplier, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

01 Nature of Business & Services

Zagarx LLC is a procurement and sourcing company. We act as an intermediary between buyers and third-party manufacturers, distributors, and suppliers. We do not manufacture products ourselves.

Our services include:

Strategic sourcing and supplier identification across medical and commercial supply categories
Procurement facilitation and purchase order management on behalf of clients
Coordination of delivery and logistics with verified third-party suppliers
Compliance documentation and quality assurance support

We do not:

All procurement is conducted subject to third-party supplier availability, capacity, and terms.

02 Eligibility

Our services are intended for business and institutional clients including hospitals, clinics, healthcare organizations, government agencies, NGOs, commercial facilities, and qualified procurement professionals. By using our services, you represent that you are:

03 Requests for Quote (RFQ)

Submitting a Request for Quote (RFQ) through our website or by any other means does not constitute a binding order or guarantee of supply. RFQs are informational requests that initiate our sourcing process.

All quotes provided by Zagarx are non-binding and subject to change
Quotes are valid only for the period specified in the quote document
Pricing may vary based on supplier pricing, market conditions, order quantity, and logistics costs
Availability is not confirmed until Zagarx issues a written order confirmation
Zagarx reserves the right to decline, modify, or withdraw any quote at any time

04 Orders & Acceptance

An order is only considered accepted and binding when Zagarx issues a written order confirmation or invoice. Verbal agreements, email inquiries, or form submissions alone do not constitute confirmed orders.

Zagarx reserves the right to refuse or cancel any order at its sole discretion
Orders may be subject to supplier confirmation prior to final acceptance
Any changes to a confirmed order must be agreed in writing by both parties
Cancellations of confirmed orders may be subject to restocking or cancellation fees depending on supplier terms

05 Pricing & Payment

All prices quoted are in U.S. dollars (USD) unless otherwise stated. Final pricing is confirmed in the written quote or invoice issued by Zagarx.

Payment terms:

Payment terms will be specified on each invoice or procurement agreement
Payment may be required in full or in part prior to order processing, depending on order size and client relationship
Invoices are due by the date stated on the invoice unless otherwise agreed in writing
Zagarx reserves the right to charge late payment interest on overdue invoices at the maximum rate permitted by New York law
Payments may be processed via secure third-party payment platforms, including but not limited to Square. Any such payments are subject to the applicable platform's terms and conditions

Zagarx is not responsible for currency exchange losses, bank charges, or third-party transaction fees incurred by the client.

06 Shipping & Delivery

Delivery timelines provided by Zagarx are estimates only. Actual delivery times depend on supplier availability, carrier schedules, and other logistical factors outside of Zagarx’s direct control.

Zagarx is not liable for delays caused by:

Risk of loss or damage to products may transfer to the client upon shipment from the supplier’s facility, depending on the agreed shipping terms (e.g., FOB Origin or FOB Destination). Specific shipping terms will be stated on the order confirmation or invoice.

07 Returns, Defects & Refunds

Returns are subject to the policies of the applicable third-party supplier and must be pre-authorized by Zagarx before any goods are returned.

Clients must notify Zagarx in writing within 48 hours of delivery if products are:

Please note:

Medical consumables, sterile products, and other single-use items are generally non-returnable unless they arrive defective or damaged
Refunds or replacements are subject to supplier authorization and investigation
Zagarx will facilitate the returns and refund process but cannot guarantee outcomes where supplier policies are restrictive
Clients are responsible for return shipping costs unless the error was on the part of Zagarx or the supplier

08 Client Responsibilities

By placing an order or submitting an RFQ, clients agree to the following responsibilities:

Ensuring that requested products are suitable and appropriate for their intended use
Complying with all applicable local, state, federal, and international laws and regulations governing the purchase, use, and storage of ordered products
Obtaining any necessary licenses, permits, or regulatory approvals required to procure or use the requested products
Providing accurate and complete information in all RFQs, orders, and communications with Zagarx
Not using products sourced through Zagarx for any unlawful purpose

Zagarx does not guarantee that products sourced meet the specific regulatory requirements of every jurisdiction. It is the client’s responsibility to verify compliance for their location and use case.

09 Supplier Relationships

Zagarx works with independent third-party manufacturers, distributors, and suppliers. These parties are not agents or employees of Zagarx.

Zagarx does not control the manufacturing processes, quality control systems, or compliance programs of its suppliers
Zagarx is not responsible for product defects, supplier performance failures, product recalls, or regulatory actions against a supplier
Zagarx will make reasonable efforts to source from verified, compliant suppliers, but does not provide an independent guarantee of supplier certifications
Zagarx will cooperate with clients in the event of supplier-related issues to identify alternative sourcing solutions

10 No Medical Advice

Zagarx LLC is a procurement and sourcing company — not a medical provider, licensed healthcare professional, or regulatory authority. Nothing on our website or in our communications constitutes medical advice, clinical guidance, or regulatory compliance advice.

All products sourced through Zagarx are intended for use by qualified professionals in compliance with applicable regulations. Clients are solely responsible for ensuring that products are used appropriately within their professional and regulatory context.

11 Confidentiality

Both parties agree to maintain the confidentiality of any non-public business information shared during the course of procurement engagements. This includes pricing agreements, supplier details, procurement strategies, and client-specific order information.

Zagarx will not disclose client-specific procurement information to third parties except where required to fulfill an order, as required by law, or with the client’s express written consent.

12 Intellectual Property

All content on the Zagarx website — including but not limited to text, graphics, logos, images, and page layouts — is the property of Zagarx LLC and is protected by applicable U.S. copyright and intellectual property laws.

You may not copy, reproduce, republish, distribute, or use any website content without prior written permission from Zagarx LLC
Any trademarks, trade names, or service marks displayed on this website are the property of their respective owners
Use of Zagarx's name, logo, or branding without prior written approval is strictly prohibited

13 Warranty Disclaimer

To the fullest extent permitted by applicable law, all services and products facilitated through Zagarx LLC are provided on an “as is” and “as available” basis. Zagarx makes no representations or warranties of any kind, express or implied, including but not limited to:

Any warranties applicable to products are provided solely by the original manufacturer or supplier and are subject to their terms.

14 Limitation of Liability

To the fullest extent permitted by applicable law, Zagarx LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, business, or contracts
Loss of anticipated savings or goodwill
Supply chain disruptions or procurement delays
Data loss or system failure
Any damages arising from your reliance on third-party suppliers

In all cases, Zagarx LLC’s total aggregate liability to a client shall not exceed the total amount paid by that client to Zagarx for the specific transaction giving rise to the claim. This limitation applies regardless of the theory of liability — whether in contract, tort, negligence, strict liability, or otherwise.

15 Indemnification

You agree to defend, indemnify, and hold harmless Zagarx LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

Your use of our website or services
Your breach of these Terms
Misuse of products sourced through Zagarx
Your violation of any applicable law, regulation, or third-party right
Any misrepresentation made by you in connection with an RFQ or order

16 Force Majeure

Zagarx LLC shall not be liable for any delay or failure in performance resulting from circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, or extreme weather events
Pandemics, epidemics, or public health emergencies
Government actions, embargoes, trade restrictions, or regulatory holds
Supplier or manufacturing disruptions
Transportation or carrier failures
Customs delays or import/export restrictions
Cyberattacks, system failures, or internet disruptions
Labor disputes or strikes

In the event of a force majeure, Zagarx will notify the client as soon as reasonably practicable and will make reasonable efforts to resume performance or identify alternative solutions.

17 Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or any services provided by Zagarx, the parties agree to first attempt resolution through good-faith negotiation within 30 days of the dispute being raised in writing.

If the dispute cannot be resolved through negotiation, the parties agree to submit the matter to binding arbitration in New York, New York, under the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in English and the decision of the arbitrator shall be final and binding.

Nothing in this clause prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

18 Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

For any matters not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

19 Privacy

Your use of the Zagarx website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference and available at www.zagarx.com/privacy-policy. By using our services, you consent to the data practices described in our Privacy Policy.

20 Changes to These Terms

Zagarx LLC reserves the right to modify or update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Where changes are material, we will make reasonable efforts to notify users via email or a notice on our website. Continued use of our website or services following the posting of updated Terms constitutes your acceptance of those changes.

21 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

22 Entire Agreement

These Terms, together with our Privacy Policy and any written agreements or order confirmations issued by Zagarx, constitute the entire agreement between you and Zagarx LLC with respect to your use of our website and services. They supersede all prior or contemporaneous communications, agreements, or understandings — whether oral or written — relating to the same subject matter.

Contact Information

For questions, concerns, or legal notices related to these Terms, please contact: